Privacy Policy

Overview

CTE Network LLC ("CTE Network", "we", "us") operates the CTE Network website, the Edroll enrollment platform, and related AI voice agent services. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our Services.

Information We Collect

Contact information you provide voluntarily, such as your name, email address, phone number, organization, and job title, when you submit a form or request a demo.

Usage information collected automatically, such as pages visited, browser type, and general device information, to understand how the site is used.

Student and enrollment data submitted by educational institutions through Edroll, which is processed solely on behalf of those institutions.

How We Use Information

To respond to your inquiries and demo requests.

To provide, operate, maintain, and improve the Services.

To communicate with you about the Services, with your consent where required.

To comply with legal obligations and protect the security of the Services.

We do not sell your personal information, and we do not use student data for advertising or marketing purposes.

How We Use Your Information

To deliver SMS communications, including follow-up surveys, program reminders, and informational updates.

To fulfill our educational mission, tracking student outcomes and program effectiveness.

To improve our services, analyzing survey responses and feedback.

To respond to inquiries, communicating with you via email or phone when requested.

To comply with legal obligations, maintaining records as required by applicable law.

SMS Communications

How We Obtain Consent: We collect your phone number and SMS consent through enrollment forms completed during program registration, end-of-year exit surveys completed voluntarily by students, and other written or verbal communications in which you provide your contact information. When you provide your phone number and consent to receive SMS messages, you agree to receive text communications from CTE Network LLC related to follow-up surveys, reminders, and program-related updates.

Message Frequency: Message frequency may vary. You may receive up to 4 messages per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

Opting Out of SMS: You may opt out of SMS communications at any time by replying STOP to any text message from us. You will receive one final confirmation message after opting out. To re-subscribe, reply START. For assistance, reply HELP or contact us at vlad@ctenetwork.org.

No Sharing for Third-Party Marketing: We do not sell, rent, or share your phone number or personal information with third parties for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted.

Student Data and FERPA

Where the Services process student records, CTE Network LLC acts as a school official under the Family Educational Rights and Privacy Act (FERPA), processing student data solely for the educational purpose directed by the institution. Institutions remain the owners and controllers of their student data.

Sharing of Information

We share information only with: service providers who help us operate the Services under contractual confidentiality obligations; the educational institution on whose behalf data is processed; and when required by law or to protect our rights. Submitted lead information may be synchronized with CTE Network's customer relationship management system to follow up on your request.

Data Retention

We retain contact information for as long as needed to respond to your request and maintain our business relationship. Data processed on behalf of educational institutions is retained and deleted in accordance with the terms of each institution's agreement.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we process, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of the contact information you have provided, subject to legal and contractual obligations. If you are acting on behalf of an educational institution, requests regarding student data should be directed to that institution, and we will assist the institution as needed.

Children's Privacy

The public website is not directed at children under 13, and we do not knowingly collect personal information from children through the public website. Student information processed through Edroll is handled under the direction of the educational institution.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.

Contact Us

Questions about this Privacy Policy may be directed to CTE Network LLC through the contact form on our website, by email at Vlad@CTENetwork.org, by phone at (248) 761-7839, or by mail at 5375 Lockwood Dr, Waterford, MI 48329.